REFUND AND RETURN POLICY
Making Your Shopping Experience Hassle-Free
Our Commitment to Hassle-Free Returns and Refunds
At SherVibes, we want you to shop for electronics with complete confidence. We understand that sometimes a product may not meet your expectations, or unforeseen issues may arise. That’s why we have designed a fair and transparent Return & Refund Policy. This policy outlines the conditions under which you can return products, request a replacement, or obtain a refund. Our goal is to make the process smooth, straightforward, and customer-friendly while ensuring product quality and fairness for both parties.
Eligibility for Returns
You may return a product within 7–14 days of delivery if it meets the following conditions:
The product is in its original packaging, unused, and in the same condition as delivered.
The item includes all accessories, manuals, warranty cards, and any promotional items received with it.
A valid proof of purchase (order ID, invoice, or receipt) is provided.
Products that are damaged due to misuse, mishandling, unauthorized repairs, or wear and tear are not eligible for return. Certain items such as software, downloadable products, or hygiene-sensitive electronics (like earphones/headsets) may not be returnable for safety and legal reasons.
Products Eligible for Replacement or Exchange
If you receive a defective, damaged, or incorrect item, we will gladly replace it at no additional cost. To qualify for a replacement:
The issue must be reported within 48 hours of delivery.
Clear photos or videos of the damaged/incorrect product must be provided for verification.
The product must be returned with original packaging and all included accessories.
Once approved, we will send you a replacement product or arrange for an exchange, depending on your preference and availability of stock.
Refund Process and Timelines
Refunds are initiated once the returned product passes our quality check. The refund will be processed through the original method of payment (credit/debit card, UPI, net banking, wallet, etc.). Depending on your bank or payment provider, the refund may take 5–10 business days to reflect in your account.
In cases where partial returns are made (for example, you purchased multiple items and are returning only one), only the cost of the returned product will be refunded. Shipping charges, if applicable, are generally non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).
Non-Returnable or Non-Refundable Items
Certain items are excluded from returns and refunds due to their nature. These may include:
Software, digital downloads, or subscription-based products.
Items purchased during clearance sales, flash deals, or marked as “non-returnable” at the time of purchase.
Products that have been used, damaged, or altered after delivery.
Hygiene-related electronics like earphones, in-ear headphones, or personal care gadgets.
We encourage customers to review product descriptions and specifications carefully before purchase to avoid misunderstandings.
Return Shipping Costs
If the return is due to a defect, damage, or incorrect product shipped, we will cover all return shipping charges. However, if you are returning a product for any other reason (such as change of mind or ordering the wrong model), you may be responsible for the return shipping costs. Clear instructions for safe packaging and courier pick-up/drop-off will be provided once your return request is approved.
How to Initiate a Return or Refund
To request a return, refund, or replacement:
Contact our support team at shervibes5@gmail.com with your order details.
Provide a clear explanation of the issue, along with photos or videos (if applicable).
Our team will review the request and provide instructions on how to proceed.
Pack the item securely in its original packaging and hand it over to the courier service.
Once received, we will conduct a quality check and initiate the refund/replacement process.
Exceptions and Special Cases
In rare circumstances, if a product goes out of stock after you’ve requested a replacement, we may offer you the choice of waiting for restock, selecting an alternative product, or receiving a full refund. Additionally, if your return request falls outside the standard return window but involves special circumstances (such as defective goods covered under warranty), we may handle it on a case-by-case basis.
Contact Us for Assistance
If you have any questions or need help with a return or refund request, our customer support team is always here for you. Reach us at shervibes5@gmail.com, and we’ll do our best to resolve your concern quickly and fairly.